Return Eligibility
- Digital Products: Since we specialize in providing informative articles, guides, and digital resources related to wedding parties, all purchases of digital products (such as eBooks, downloadable guides, and event planning templates) are non-refundable. We encourage you to review the product descriptions and preview content carefully before making a purchase.
- Physical Products: If, in the future, we offer physical products (such as books or wedding-related merchandise), we will provide a detailed return policy for each item. In general, items must be returned in new, unused condition within 30 days of purchase for a full refund.
- Subscription Services: If you have subscribed to a membership or premium service on Homova.xyz, cancellations must be made before the next billing cycle to avoid being charged for the following period. No refunds will be issued for partially used subscription periods.
- Incorrect or Damaged Products: In the case of receiving a defective product or a product that differs significantly from what was ordered, please contact us within 7 days of receiving your purchase. We will review the situation and offer a replacement, repair, or refund where applicable.
How to Request a Return
If you believe you are eligible for a return, please follow these steps:
- Contact Us: Send an email to admin@homova.xyz within the return period. Be sure to include the following information:
- Your order number
- The product or service you are returning
- A brief explanation of the issue (e.g., damaged, incorrect, etc.)
- Photos (if applicable) to help us understand the problem
- Return Approval: We will review your request and respond within 3–5 business days. If your return request is approved, we will provide you with detailed instructions on how to proceed.
- Return Shipping (if applicable): For physical products, you will be responsible for the cost of return shipping unless the return is due to a product defect or error on our part. Please use a trackable shipping service to ensure your returned items are received safely.
- Refund Processing: Once we receive the returned item (if applicable), we will process your refund within 7–10 business days. Refunds will be issued via the original payment method.
Non-Refundable Items
The following items are non-refundable:
- Digital products (eBooks, downloadable resources, and other digital content)
- Gift cards or vouchers
- Subscription services already used within the billing period
Contact Information
If you have any questions about our return policy or need assistance with a return, please reach out to us via email at admin@homova.xyz. We are here to help and will do our best to resolve any issues as quickly as possible.